We provide original manufacturer warranty and maintenance services.
In the event of any abnormal condition, you may contact our customer service to report the issue.
Our technical team will assist with remote diagnostics, and on-site maintenance will be arranged if necessary.

The standard warranty covers the main system and control units for a period of 2 to 5 years, subject to the agreed service plan.
Battery modules are warranted for 8 to 10 years, or up to the defined number of charge/discharge cycles.
Ritwin also offers optional extended warranty services to meet customer requirements.

Ritwin offers comprehensive O&M services including periodic system inspections, performance optimization, firmware and software updates, and remote monitoring.
In case of any abnormal event, automatic alerts will be issued and qualified engineers will provide prompt technical support to ensure system reliability.

Ritwin’s systems feature an integrated remote monitoring platform that enables engineers to access live system data, perform instant diagnostics, and resolve the majority of issues remotely, minimizing downtime and service response time.

Regular maintenance by the user is not required.
Simply keep the installation environment dry, well-ventilated, and clean.
Scheduled inspections and maintenance will be carried out by qualified service personnel to ensure the system remains in optimal condition.